Looking for a professional courier in Maryland, but not sure what to look for? With many couriers to choose from, finding the right one to suit your needs means your delivery gets where it needs to be on time. There are different types of deliveries to consider - whether it’s a one-time delivery, an ongoing, long-term delivery, or a more flexible delivery schedule, asking the right questions is critical to choosing the right service. So what questions should you be asking?

What Industries Do They Serve?

Different products require different approaches when it comes to delivery. Medical products, for example, often have a hard timeline they must be delivered by, as well as specific instructions on how to handle such products. Castelano Delivery has experience working with the legal, auto, health care, and pharmaceutical and office industries. We also deliver medical specimens and our staff is knowledgeable of the limitations and processes these types of deliveries entail.

What Are Their Accreditations?

Anyone with a truck or a van can call themselves a courier, but a professional company will have stamps of approval from recognized associations. We are proud to have worked with numerous leaders and stakeholders, including the Transportation Security Administration (TSA), and the Customized Logistics and Delivery Association, which is a non-profit trade association that advances the interests of the customized logistics and delivery industry. Our staff also undergoes rigorous training through the Integrity Medical Courier Training program, ensuring they know the necessary processes for transporting medical items. Don’t be hesitant to ask about the training their staff receives and what professional organizations the courier service is associated with.

What Do Other Customers Say?

Look for online reviews to see what others are saying about the courier. Doing this type of online research can take very little time, but knowing about the experiences of other customers can ensure prompt and seamless delivery for you. If the reviews are positive, it’s a great sign! It means others have trusted this particular courier and were happy with the results. A simple online search should give you a good idea of what other customers feel about the courier service.

What Are Their Delivery Time Options?

Sometimes you need your items delivered as soon as possible, other times delivery can fall within a certain window of time. A professional courier will list all of their delivery options on their website, making it easy for potential customers to understand when their item will get to its destination. When asking ‘When will my shipment get there?”, you should receive a clear answer. At Castelano delivery, we offer on-demand, scheduled, and dedicated delivery options. We offer:

Express - 1 hour delivery time

Rush - 1 1/2 hour delivery time

Regular - 2 1/2 hour delivery time

Standard - 3 1/2 hour delivery time

STAT Medical - priority delivery time

What Equipment Do They Use?

From cars to large trucks, a professional courier company should be able to offer you a variety of delivery equipment, not to mention equipment to secure and transport your shipment. We offer our customers cars, SUVs, cargo vans, and box trucks as part of a complete service that can accommodate deliveries of all sizes.

What Are the Costs?

This is an important question that should always be asked when looking for professional courier services. A professional courier company will always be upfront about its fee structures. Hidden fees are not something you should expect or tolerate, so make sure to ask for the total cost and a breakdown.

Once you’ve asked all the right questions and verified that this is a company you want to work with, you can start arranging for your deliveries to arrive! Need something delivered? Request a quote from us to get started and find out why we’re one of the leading courier services in the Maryland area.